IT Consulting

Practical technology help, explained in plain English.

From managed IT for your whole team, to the network in your office and the PC on your desk, and the tech inside a business you are thinking of buying. Straight answers and work that holds up.

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Services

What I can help with

Seven areas of expertise, for small businesses, home offices and individuals. Work is available remotely, and on-site in my local area (ask for availability). Prices are starting points; every project gets a clear estimate first.

Custom monthly plans

Managed IT services (MSP)

Your outsourced IT department. I monitor, patch, secure and support your computers and accounts every month, so problems are fixed before they stop your team.

  • Proactive monitoring and patching
  • Help desk and remote support
  • User and device onboarding and offboarding
  • Microsoft 365 and account administration
  • Endpoint protection and security hardening
  • Backups and disaster recovery planning
  • Vendor, license and hardware lifecycle management
  • Monthly reporting and IT planning
From $300

Computer networking

Reliable, secure networks sized for how your business actually works, whether that is a single office or a few locations.

  • Network design and planning
  • Router, switch and Wi-Fi setup
  • Coverage and performance tuning
  • Firewalls, segmentation and guest networks
  • VPN and remote access
  • Cabling guidance and documentation
Free walkthrough, then quoted per project

Server room and cable cleanup

Tidy, labeled and documented racks and server rooms. Cleaner cabling is easier to troubleshoot, runs cooler and makes the next change safer.

  • Rack and cabinet organization
  • Structured cabling and patch panels
  • Cable labeling and port documentation
  • Cable routing, trays and strain relief
  • Removal of abandoned or unused cabling
  • Airflow and cooling improvements
  • Power, PDU and UPS layout tidy-up
  • Before-and-after photos and a network diagram
From $1,200 Lifetime support included

Website building

Fast, modern, mobile-friendly websites that look professional and are simple to keep up. This very site is an example: static, accessible and built to load quickly.

Lifetime support included. For the life of any website I build, I fix issues in my work at no charge and provide security and compatibility updates. Content changes and new features are quoted separately.

  • Business and portfolio sites
  • Responsive design and accessibility
  • Performance and basic SEO
  • Domain, DNS and hosting setup
  • GitHub Pages and static hosting
  • Lifetime support: free fixes and security updates
From $200 + parts

Custom PC building

A computer built around what you actually do, whether that is gaming, creative work, development or a dependable office workstation, within your budget.

  • Requirements and budget planning
  • Parts selection and compatibility checks
  • Assembly, cable management and cooling
  • BIOS setup, OS install and drivers
  • Stress testing before handoff
  • Upgrades to existing machines
From $90

PC troubleshooting

Slow, crashing or not booting? I find the root cause instead of guessing, fix it, and explain what happened so it stays fixed.

  • Slow performance and freezes
  • Boot failures and blue screens
  • Hardware diagnosis and replacement
  • Malware and unwanted software cleanup
  • Data backup and recovery guidance
  • Printer, peripheral and software issues
From $900

Tech recommendations for business acquisition

Buying a business means inheriting its technology. I review the systems and give you a clear, honest picture of what you are getting and what it will cost to fix or modernize.

  • IT and equipment inventory review
  • Network and security assessment
  • Software, licensing and subscription audit
  • Risks, end-of-life systems and hidden costs
  • Upgrade roadmap and budget estimate
  • Post-purchase transition and setup
Gavin Norwood, the person behind NorwinLabs

Meet Gavin

A very high bar for IT standards.

I'm Gavin Norwood, the person behind NorwinLabs. Day to day I design and run business networks and look after fleets of company computers, so I know what good IT looks like and what it costs when it is done carelessly.

Every project gets the same commitment to quality: nothing is handed over until it is secure, documented and tested. That is how I work, and it is the standard I hold myself to.

  • Secure by defaultStrong access control, patching and endpoint protection are the baseline, not an upgrade.
  • Documented and labeledClean cabling, port maps, diagrams and clear notes, so anyone can pick up where I left off.
  • Tested before handoffEverything is verified and stress-tested. A job is not done until I have confirmed it works.
  • Honest communicationPlain-English explanations and straight answers, even when something needs to be redone.

Background and credentials

Credentials

  • B.S. in Computer Science, East Tennessee State University
  • AWS Certified Cloud Practitioner (2023)
  • A.A.S. in Computer Programming

Infrastructure and support

  • Enterprise network design with FortiNet firewalls, high availability and redundancy
  • Linux and Windows servers, Active Directory, Microsoft 365
  • Managing 300+ workstations with remote monitoring and patching tools

Hands-on and builder

  • PC builds, upgrades, repair, cabling and rack work
  • Websites and web apps, including this one
  • Software in Java, C++, Python and JavaScript

See my full portfolio →

Approach

How we work together

  1. 1

    Talk it through

    Tell me what you need and what is not working. No jargon, no pressure.

  2. 2

    Assess and recommend

    I look at the situation and give you a clear plan with options and costs.

  3. 3

    Deliver and document

    The work gets done, tested and written up so you know exactly what you have.

Get in touch

Request a consultation

Tell me what you are working on. Submitting opens a message in your email app, ready to send to norwinlabs@gmail.com.

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